Delivery & Returns FAQ

My order was damaged, what can I do?
In the event that your order is delivered damaged, please do not accept delivery and instead send your goods back with the delivery driver. If the goods wer...
Mon, 10 Jul, 2023 at 9:58 AM
Can I delay my delivery / can I choose a date and time for delivery?
Our deliveries are not time specific but you can choose/request a date. Delayed requests will need to be arranged in advance.
Mon, 10 Jul, 2023 at 9:59 AM
What are your delivery times / do you deliver on weekends/Sundays/Public Holidays?
Sunday deliveries are uncommon as our warehouse is closed.  Weekend delivery times: 08:00-15:00 Public Holidays: CLOSED
Mon, 10 Jul, 2023 at 9:59 AM
How do I log a complaint if I have a problem with my bed?
For store purchases, contact the store that you purchased from. Find store information here. For online orders, contact our online customer service depa...
Mon, 10 Jul, 2023 at 10:00 AM
Where is your nearest store location?
Dial-a-Bed currently has 74 stores nationwide. Please visit our store locator page to find a store nearest to you:  https://www.dialabed.co.za/store-locatio...
Mon, 10 Jul, 2023 at 10:00 AM