Delivery & Returns FAQ

When will my order be delivered?
While Dial-a-Bed carries a wide range of beds and strives to arrange delivery within 1 - 3 working days, certain products may need to be ordered from suppli...
Mon, 10 Jul, 2023 at 8:33 AM
How do I qualify for free delivery?
Free delivery is offered on online purchases ONLY. The delivery address must be within a 30km radius of one of our 74 stores, and the online cart/order must...
Mon, 10 Jul, 2023 at 8:33 AM
Can I collect my order?
We offer various collection points which can be viewed at checkout, kindly note that not all stores are collection points. Collection will need to be arrang...
Mon, 10 Jul, 2023 at 8:34 AM
My order was damaged. What can I do?
Store Purchases: Contact the store that you purchased your order from for assistance. Find store contact information here. Online Purchases: Contact o...
Mon, 10 Jul, 2023 at 8:36 AM
What is your return policy?
Dial-a-Bed respects consumer rights and you have the right to return unsatisfactory goods. We would like to make your customer experience as pleasant as pos...
Mon, 10 Jul, 2023 at 8:36 AM
Do you deliver and how much?
Dial-a-Bed delivers country wide and delivery charges will be based on the distance between your delivery address and our nearest Dial-a-Bed store. A minimu...
Mon, 10 Jul, 2023 at 8:37 AM
Who will assemble my bed on delivery?
Our friendly delivery team will gladly assist with assembling and unpacking your new bed on delivery.
Mon, 10 Jul, 2023 at 8:37 AM
Can you take away my old bed?
This can be arranged on request depending on the following: availability of space in the delivery truck, drivers route and condition of your old bed.
Mon, 10 Jul, 2023 at 8:38 AM
How can I return my order?
Refer to our terms and conditions page - https://www.dialabed.co.za/terms-conditions  For store purchases, contact the store that you purchased from. Find ...
Mon, 10 Jul, 2023 at 9:55 AM
How can I cancel or change my order?
efer to our terms and conditions page - https://www.dialabed.co.za/terms-conditions  For store purchases, contact the store that you purchased from. Find s...
Mon, 10 Jul, 2023 at 9:57 AM